Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

As a launchpad for social ventures EDGE serves founders of purpose-driven organizations at the early stages of their development. We provide learning opportunities, mentorship, co-working space, and funding to launch and accelerate social ventures.

The Customer Service Associate will provide day-to-day front desk support and customer service to EDGE clients and Sheridan students. The incumbent will be responsible for being the first point of contact for EDGE visitors; processing sales and service requests; maintaining a clean and productive space; providing excellent customer service and general administrative support for the EDGE team in person.

What You’ll Be Doing

Greeting and supporting prospective and existing customers, students, and the general public;
Responding to inquiries in person, by phone, and by email with accurate information about EDGE supports and services;
Conducting tours and capturing information in CRM (Customer Relationship Management system);
Collecting and distributing mail, restocking office supplies, purchasing office supplies and supporting troubleshooting equipment/IT issues, placing catering orders;
Supporting requests for bookings or equipment requests, referring clients to advisors, notifying facilities of any issues and general record keeping;
Making calls and sending emails to leads, offering support to upgrade accounts, signing up and renewing contracts, informing and answering questions about promotions and terms of sale, providing orientation support;
Opening and closing the space (to ensure space is safe, clear, and ready for all guests and visitors); Helping with event set up; Creating and updating signage and monitoring swag inventory;
Using software tools (i.e. Optix) to communicate announcements or messages to EDGE members (customers) about upcoming events, space notices/disruptions and vacation/holiday closure;
Processing credit/debit payments using a point-of-sale system, supporting financial reconciliation processes, invoicing system for visitors;
Coordinating AV (audio/video), Facilities, and catering needs for in-hub or on-campus events and event set-up and event tear-down tasks (e.g. posting signage, updating white board, liaising with catering);
Checking-in coworking members, identifying guests or visitors, notifying campus security where required, keeping records up to date and informing campus security of changes;
Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse community, student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion .

You are a people person . You truly enjoy learning from and interacting with a diverse population .You focus on creating exceptional client experiences at every interaction.

You love a great to-do list and enjoy balancing many different tasks and can prioritize multiple projects while staying organized, managing your time independently and maintaining a high level of attention to detail .

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

Your excellent problem-solving skills allow you to resolve unexpected challenges and come up with improvements to existing processes.

You enjoy creating a positive, welcoming, and well-kept environment for others.

The successful candidate will also meet the following requirements:

A 3-year diploma/degree in Hospitality, Office or Business Administration or related field, along with a minimum of 1 year of job-related experience;
Experience delivering exceptional front desk and customer service;
Experience in acting independently as the first point of contact for visitors and existing customers/members;
Familiarity with providing services and processing new sign-ups, offering tours, and supporting day-to-day operations;
Demonstrated computer skills and experience in Microsoft Office;
Strong interpersonal, problem solving, and time management skills.

Who We Are

Sheridan EDGE is where impact and entrepreneurship thrive. EDGE is a vibrant community of people from all backgrounds and walks of life who believe entrepreneurship can make lasting change in society. We support changemakers as they explore entrepreneurial approaches to creating a more equitable and sustainable world.

In collaboration with our partners, EDGE provides new and growing ventures with mentorship, learning programs and support to access funding. EDGE is a gateway to Sheridan’s innovation resources and offers physical and virtual communities where impact entrepreneurs can thrive.

For more information, visit: Why Work at Sheridan and EDGE - Sheridan College

Other Details
Faculty/Department: Office of the Vice President, Research, EDGE
Primary Work/Campus Location: HMC (may be assigned activities at any Sheridan campus)
Work Categorization: Resident Position | Fully on-site 5 days/week
Reference #: J0224-0098
Employee Group: Support Staff - Temporary
Payband: D
Hourly Range: $25.86 - $29.96
Hours/Week: 37.5
Hours: 9:00 am – 5:00 pm
Application Details: This is a temporary position that may continue until March 31, 2028
Application Deadline: April 4, 2024

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Customer Service Associate (Temporary)